Patient & Practice Services
Empower your practice with clear cost estimates, patient billing customer care, flexible payment plans, staff training, KPI reporting, and start-up support. We bridge the gap between clinical compassion and financial performance by delivering transparent, No-Surprises-Act compliant billing that elevates point-of-service collections. With friendly, dedicated patient helpdesk support, we eliminate billing friction and protect your patient relationships while accelerating practice cash flow.
Patient & Practice Services
Better Practice Management Better Patient Experiences
StelleMed empowers healthcare practices with streamlined front-to-back office operations and patient-centered financial care. By implementing upfront Good Faith Estimates, point-of-service collection workflows, and automated digital statements, we eliminate financial confusion before it reaches the exam room. Our dedicated, compassionate patient support team resolves billing questions and offers flexible payment plans, protecting your clinical relationships while accelerating practice cash flow.
Get Free Practice Audit & Start Managing Your Revenue Today!
No contracts, no setup fees, and no obligation. Tell us about your practice and we’ll show you exactly where you’re losing revenue — completely free of charge.
From Patient Intake to Payment Recovery
Transparent Financial Experience
Simplified Digital Communication
Flexible Payment Solutions
Optimized Revenue Recovery
Services That We Provide
Providing patient empathy while improving point-of-service collections. StelleMed bridges clinical workflows with financial transparency for streamlined practice growth.
Patient Medical Record
Accurate demographic and medical record capture, ensuring clean clinical histories, straight-through claims, and seamless insurance cross-referencing.
- Patient intake coordination ensuring data fidelity across clinic systems
- Custom medical chart record auditing and HIPAA compliance safety
- Elimination of front-end EMR chart errors reducing denials
Payment Plans & Self-Pay Collections
Flexible, structured payment options for uninsured and self-pay patients, tailored to the financial realities of patient care without aggressive tactics.
- Customized recurring installment management
- Fair debt collections adhering to empathetic resolution
- Comprehensive self-pay recovery protocols that preserve patient relationships
Cost Estimates
Transparent upfront treatment estimates providing clear breakdowns of clinical services, preventing unexpected bills, and conforming to No Surprises Act regulations.
- Comprehensive calculation of surgical and diagnostic care costs
- Real-time copay, deductible, and coinsurance estimation
- Patient pre-care financial clarity that eliminates post-op sticker shock
Patient Billing Support
Dedicated, empathetic billing customer service addressing patient inquiries regarding invoices, insurance balances, and explanation of benefits (EOBs).
- Toll-free patient support line operated by courteous healthcare billing specialists
- Bilingual communication across all patient customer touches
- Rapid dispute-resolution protecting clinical goodwill and reputation
Legacy A/R Recovery
Targeted recovery projects for aged, stalled, and delinquent practice receivables that have lingered past 60, 90, or 120+ days.
- Audit and recovery of legacy self-pay and clinical debts
- Direct reconciliations aligned to CMS, commercial insurance, and patients
- Guaranteed cash recovery from previously written-off balances
Front-Office & Scheduling Assistance
Comprehensive front-office support optimizing provider schedules, clinical intake forms, patient check-in flows, and patient engagement procedures.
- Intake scheduling optimization and appointment confirmation workflows
- Enhanced front-desk patient intake protocol efficiency
- Direct assistance to avoid clinical cancellation and no-show rates
Financial Reporting & KPI Dashboards
Clear, comprehensive executive financial reports and real-time KPI dashboards tracking collection efficiency, A/R turnaround times, and clean rates.
- Detailed daily, weekly, and monthly practice performance analytics
- Monthly review conferences directly with your managing leadership
- Actionable operational intelligence to boost overall practice collections
Revenue Cycle Benchmarking
Detailed financial metrics benchmarking your practice against regional and specialty clinic collection averages, identifying opportunities for operational and financial improvement.
- Specialty-specific fee schedule comparison against market benchmarks
- Department and physician performance auditing against national averages
- Actionable recommendations to minimize operational overhead
Staff Training
Comprehensive training for front-desk, administrative, and clinical staff on insurance verification, documentation guidelines, and patient communication.
- Personalized onsite or remote front-desk and billing coaching
- Patient financial counseling communication scripts
- Periodic refresher courses on evolving payer guidelines and billing rules
New-Practice Start-Up Support
End-to-end operational setup for newly established practices, covering practice management system selection, billing configuration, credentialing, and fee structure design.
- Initial practice setup and management system configuration
- Complete payer credentialing and provider enrollment orchestration
- Clinic fee schedule optimization to maximize start-up cash flow
98%
Clean Claim Rate
First-pass acceptance rate
50+
Payer Partners
Direct clearinghouse electronic ties
1,000+
Healthcare Providers
Across 30+ medical specialties
99%
Client Satisfaction
Provider retention & trust
Six Checks for Frictionless Patient Billing
Standardized operational protocols designed to eliminate billing confusion, increase front-desk collections, and preserve patient trust at every visit.
Pre-Visit Intake & Digital Check-In
Pre-visit registration captures verified patient contact info, insurance cards, and medical histories to eliminate front-desk check-in bottlenecks.
Good Faith Estimates & GFE Transparency
100% No Surprises Act compliance providing patients with clear, upfront cost estimates before treatments to prevent unexpected billing shock.
Point-of-Service (POS) Copay Protocol
Standardized front-desk workflows collect copayments, past balances, and deductibles at check-in with polite, scripted financial guidance.
Automated Digital Statements & SMS Pay
Easy-to-read electronic statements delivered via SMS and email with secure 1-click mobile payment links for immediate patient settlements.
Compassionate Patient Billing Support
Dedicated US-based billing advocates handle patient inquiries and explain EOBs with empathy, resolving questions on the first call.
Flexible Payment Plans & Self-Pay Recovery
Customized interest-free installment plans and respectful self-pay follow-ups that recover outstanding balances while preserving patient loyalty.
Why Choose Our Patient & Practice Services
Empowering healthcare practices with upfront financial transparency, front-desk efficiency, and compassionate patient care.
Upfront Cost Estimation (GFE)
Clear, pre-service cost estimates compliant with the No Surprises Act, providing patients full financial transparency before clinical procedures begin.
Front-Desk Intake & POS Collections
Optimized front-office check-in protocols and polite financial scripts that secure patient copays, deductibles, and past balances at the point of service.
Compassionate Patient Billing Care
Dedicated, courteous billing support advocates who answer patient invoice questions, explain insurance EOBs, and resolve payment concerns with genuine empathy.
Flexible Payment Plans & Self-Pay
Structured, interest-free installment options and automated recurring payments tailored to patient budgets, recovering self-pay balances while preserving patient loyalty.
Executive KPI & Financial Dashboards
Real-time visibility into collection rates, patient revenue benchmarks, and accounts receivable aging with regular executive review meetings for practice leadership.
Staff Training & Start-Up Support
Hands-on coaching for clinic front-desk teams on financial counseling, plus end-to-end billing setup and fee schedule structuring for new medical practices.
Our Mission, Vision and Values
We bridge clinical dedication with financial excellence. Here is why independent physicians, surgical centers, and multi-specialty clinics choose StelleMed as their growth partner.
Our Mission
To simplify the revenue cycle for healthcare providers from claims to payments, eliminating administrative burdens so doctors can focus entirely on patient care.
Our Vision
To be the nation’s leading healthcare financial partner, empowering independent practices and clinical groups with modern technology, predictable cash flow, and financial resilience.
Our Values
Uncompromising integrity, 100% HIPAA compliance, radical billing transparency, and a client-first commitment to protecting every dollar earned by our healthcare providers.
Zero Risk, No Long-Term Contracts
Start with a simple month-to-month agreement. If we don’t elevate your collections, you’re never locked in.
Frequently Asked Questions
Everything you need to know about our billing workflows, HIPAA security, EHR integrations, and pricing model.
We partner with independent physician practices, ambulatory surgery centers (ASCs), urgent care clinics, mental and behavioral health practices, dental and oral surgery clinics, and multi-specialty medical groups across all 50 US states. Our certified billers adapt specifically to each clinical specialty’s coding requirements.
We deploy a rigorous multi-tier prevention protocol: 1) Real-time insurance eligibility checks prior to patient appointments, 2) Specialty-specific automated clearinghouse claim scrubbing rules, 3) Certified AAPC/AHIMA coder charge audits, and 4) Immediate clinical appeals with supporting documentation for any unexpected rejections within 24 to 48 hours.
All client interactions and data exchange operate on StelleCloud™ infrastructure, featuring AES-256 bit encryption at rest and in transit, multi-factor authentication (MFA), role-based access restrictions, and 24/7 security auditing. We execute comprehensive Business Associate Agreements (BAAs) with every provider partner.
Charges received from your clinical practice are reviewed, scrubbed, and electronically submitted within 24 to 48 hours of service. Average reimbursement cycles for clean electronic claims typically range from 12 to 18 days, depending on payer adjudication timelines.
Yes. We offer transparent, percentage-of-collections pricing starting as low as 3.5% to 6%, meaning we only get paid when you get paid. For specialty surgical clinics or administrative credentialing projects, flat monthly retainer packages are also available. We never charge hidden software or setup fees.
No. StelleMed believes our performance should earn your business every month. We operate primarily on flexible month-to-month service agreements with standard 30-day notice terms, so you never feel trapped in a rigid multi-year commitment.
Not at all. StelleMed connects directly with your existing EHR and Practice Management system (such as Athenahealth, Epic, eClinicalWorks, Kareo, AdvancedMD, NextGen, and others). Your clinical staff continues using the software they already know.
- Trusted By Growing Practices
Because Every Practice Deserves Reliable Partners.
StelleMed was built on a simple belief: healthcare providers deserve a billing partner they can trust — transparent, accountable, and focused on results.